I remember growing up, there was one company that dealt with cooling and heating systems.
It would also provide all the servicemen.
It was also training new recruits so they would help with installations, repairs, and replacements. It seemed like they were taking up more than they could chew because they also enjoyed a monopoly. We once had an issue with our gas furnace, where the pilot light would not come on and the wifi thermostat was also not working. We contacted the heating business to schedule an appointment, but we were on hold for about an hour. When we finally scheduled the appointment we were told it would take two days. We couldn’t survive two days without quality heating so we decided to use the portable heaters that had not been used for a couple of years. After two days, the heating technicians were a no-show, and our appointment was rescheduled. When they finally showed, they did the heater maintenance and a few boiler repairs. The unit malfunctioned a week later and I went through a similar cycle. Their service was substandard and it was because they knew we didn’t have an alternative. I even knew more about heating than the specialist I was dealing with. They also sold their old and new HVAC systems at very high prices. A friend of mine bought a geo heat pump at twice the amount as the one online. The boilers were the most popular quality HVAC equipment, but the homeowner solution business sold them at a very high price. This monopoly ended when the company’s owner sold it to the government making it a private company. Everything changed from then on. The heating dealers were more patient and knowledgeable. The customer service was definitely top-notch after the government took over.