There are days when it is difficult for me to keep all my appointments right on time.
Sometimes my clients want to talk about something other than what I am there for. They find another problem before they even arrive, and that is a concern for them. Somehow I always give them the help they need, and there isn’t an appointment missed. I pride myself on this, and I feel that everyone should have the work ethic I have. Unfortunately, my work ethic is not the ethics of all companies, especially my HVAC company. I know they tell you they have a three-hour window whenever you have an appointment for service or repair. Most of the time I am prepared to wait a good bit of time for the HVAC technician to arrive for me. Waiting for someone to arrive and not having them show up at all is unforgivable. Is it any wonder, when my HVAC technician didn’t show up, I called the HVAC company. I told them I was still waiting for the HVAC technician and I wanted to know why? They bluntly told me that he was running late and they would need to schedule another appointment. I laughed at that statement and told them I expected him to be here today and if he wasn’t; I was going to file a formal complaint against him and their company with the owner. It was the owner who showed up an hour later and repaired my air conditioning unit. He apologized for whatever happened and told me he was going to have a long talk with the dispatcher and with his son, who was the HVAC technician scheduled to come to my house.