I toil as an Heating & A/C business plus most of my task involves helping customers with heating plus A/C repair.
I often toil on replacement tasks too, however most of my task is repairs.
When customers called for a repair, they speak to a man or man in the dispatch office. The dispatch office routes the calls to the particular shop that handles the part where the customer is situated. All of us never absolutely speak to the customer, because the dispatch center handles all of the customer service. When I have a customer that wants to complain about scheduling, there is literally no way for myself and others to help. I have nothing to do with scheduling for the appointments. Still, every once in a while someone will blow up plus get angry, and last Tuesday a customer got sad because he wanted the A/C service tied up for 2 p.m. I showed up at 12 p.m. Someone from the office would have called the customer to confirm the fact that I was on the way. At that time, the customer could have told the dispatch office that he was not ready for myself and others to arrive plus the two of us would have waited until 2 p.m. to help with the A/C repair. When I showed up at noon, the man lost his cool. She got mad plus I tried to tell his that I didn’t schedule the appointment. I assured his that it was likely an simple mix up plus even offered to come back after my next appointment. The man called the head office plus spoke with the dispatch department. She wanted to speak with the supervisor, however I do not guess he ever had the chance.