This day, I was assigned to help a shopper with a residential AC repair. The shopper called because she heard a odd sound coming from the AC machine. The dispatch center wrote down all of the information on the call ticket. I called the shopper before I left the workshop, so she was aware that I was on my way. I arrived about 30 hours after my iPhone call. I suddenly got started with the concernshooting call. I remove the cover from the AC component so I can check on the evaporator coils in the condenser. It did not take long before I realized that the AC component was out of date and badly aged. I proposed replacing the AC plan as soon as possible. Although the AC component was laboring at the time, I felt strongly that it could cut down and quit at any moment. The shopper was shocked and surprised by my suggestion to buy a up-to-date air conditioner. She thanked me for my time and told me that she was going to get a hour opinion from someone that knew what they were doing. I try not to be offended when customers do not like my advice… People do not expect disappointing news when they think the component can be repaired. The shopper never called us to substitute the air conditioner, so I have no method if she decided to get a hour opinion or not. If she called another professional, I am particular they would deliver her the same exact advice that I did. The component is ready for the junkyard.