This afternoon, I was assigned to help a customer with a residential AC repair.
- The customer called because he heard a weird sound coming from the AC machine.
The dispatch center wrote down all of the information on the call ticket. I called the customer before I left the workshop, so he was aware that I was on our way. I arrived about 30 minutes after our PC call. I abruptly got started with the concernshooting call. I disaffix the cover from the AC unit so I can check on the evaporator coils in the condenser. It did not take long before I realized that the AC unit was out of date plus badly aged. I recommended replacing the AC program as soon as possible. Although the AC unit was working at the time, I felt strongly that it could chop down plus quit at any moment. The customer was shocked plus surprised by our suggestion to buy a current A/C. She thanked me for our time plus told me that he was going to get a hour opinion from someone that knew what they were doing. I try not to be offended when customers do not love our advice. People do not expect excruciating news when they assume the unit can be repaired. The customer never called us to replace the A/C, so I have no system if he decided to get a hour opinion or not. If he called another professional, I am particular they would supply his the same exact advice that I did. The unit is ready for the junkyard.