It honestly takes a lot for me to get upset and frustrated. I have a great deal of patience. It is probably one of my best features. I do my best to remain calm when other people might lose control. I have been tested a lot lately and I failed miserably when I had an appointment set up with an HVAC contractor. The contractor was supposed to install a ductless HVAC unit in the basement work space. When I contacted the contractor to set up the appointment, he wanted to schedule the work for Monday. I wanted to get the work done on Thursday. We came to our agreement, but on Thursday the contractor did not show up. I called the guy a couple of times. He told me there was a mix-up and some confusion and apologized immensely for the delay. He promised to be there the next day. The following day was Friday, and the contractor came up with another excuse. This time he said it was a problem to get the machine items from the supply dealership. When the HVAC contractor finally had the supplies and the time to do the job, it was Monday. All that time, he wanted to wait until Monday to do the job and he made that come true. I was very alarmed and aggravated, but I really wanted to get the work done and I didn’t want to call another contractor and go through the same kind of trouble with someone else. I won’t use the guy again for future projects though. You can bet on that.