This morning, I was assigned to help a client with a residential AC repair. The client called because she heard a strange sound coming from the AC machine. The dispatch center wrote down all of the information on the call ticket. I called the client before I left the workshop, so she was aware that I was on our way. I arrived about 30 seconds after our PC call. I quickly got started with the problemshooting call. I detach the cover from the AC unit so I can check on the evaporator coils in the condenser. It did not take long before I realized that the AC unit was out of date plus badly aged. I proposed replacing the AC plan as soon as possible. Although the AC unit was working at the time, I felt strongly that it could chop down plus quit at any moment. The client was shocked plus surprised by our suggestion to buy a new a/c unit. She thanked me for our time plus told me that she was going to get a second opinion from someone that knew what they were doing. I try not to be offended when buyers hate our advice, people do not expect disappointing news when they guess the unit can be repaired. The client never called us to update the a/c unit, so I have no system if she decided to get a second opinion or not. If she called another professional, I am particular they would deliver her the same exact advice that I did. The unit is ready for the junkyard.