If there is one thing I hate, it is when you have a service tech come to the house to make a repair, and they tell you your item still will not work. I have had this happen several times. I had this happen last week. I had to have the HVAC technician come in and do an inspection on my furnace. He told me he had found a problem with the furnace and he had to do a repair. I asked him if he could do the repair immediately and he told me he had to order the part. I was okay with him ordering the part. I didn’t like the idea that he couldn’t even give me an idea of when my furnace would get repaired.. He said that was the best he could do. What did he mean by ‘this is the best I can do’? Did that mean he was going to order the part for the furnace? Maybe he wasn’t even sure if the furnace part was available? He had me a bit upset with his odd answer. I called the HVAC company and told them about the furnace and how the young man said I needed a part. I also told them about his odd answer. The receptionist told me that normally it takes from a day to a week to get a part. It all depended on whether they had it in the warehouse. When they delivered the new part, it wasn’t by the young HVAC tech. An older HVAC tech arrived with the younger HVAC tech in tow. The HVAC company thought he needed a bit more one-on-one training on how to talk to customers.