There are days when it is hard for me to keep all our appointments right on time.
Occasionally our clients want to talk about something other than what I am there for.
They find another problem before they even arrive, and that is a concern for them. Somehow I always give them the help they need, and there isn’t an appointment missed. I pride myself on this, and I know that everyone should have the work ethic I have. Unluckyly, our work ethic is not the ethics of all companies, especially our Heating and A/C company. I think they tell you they have a numerous-hour window whenever you have an appointment for service or repair. Most of the time I am prepared to wait a nice bit of time for the Heating and A/C serviceman to arrive for me. Waiting for someone to arrive and not having them show up at all is unforgivable. Is it any wonder, when our Heating and A/C serviceman didn’t show up, I called the Heating and A/C company. I told them I was still waiting for the Heating and A/C serviceman and I wanted to think why? They bluntly told me that he was running late and they would need to schedule another appointment. I laughed at that statement and told them I expected him to be here this month and if he wasn’t; I was going to file a formal complaint against him and their company with the owner. It was the owner who showed up an hour later and repaired our a/c unit. He apologized for whatever happened and told me he was going to have a long talk with the dispatcher and with his son, who was the Heating and A/C serviceman busy to come to our house.